Notice of Privacy Practices (HIPAA)
This notice describes how your medical information may be used and disclosed and how you can get access to this information — please review it carefully. RenewU Counseling and Consultation Services, PLLC is required by law to maintain the privacy of your protected health information (PHI), to provide you with this notice of legal duties and privacy practices, and to notify you following a breach of unsecured PHI. Your information is used for treatment, payment, and healthcare operations, and will not be sold or used for marketing without your written authorization. You have the right to request restrictions on certain uses and disclosures, choose how you receive communications containing PHI, request a copy of your records, request amendments to your records, and receive an accounting of disclosures. A complete copy of this Notice is available upon request. If you believe your privacy rights have been violated, you may file a complaint with this practice or with the U.S. Department of Health and Human Services, Office for Civil Rights, at hhs.gov/hipaa/filing-a-complaint.
Limits of Online Counseling
This notice explains limits of online counseling. Review this notice carefully. Online counseling is not appropriate for all kinds of problems. If you are in crisis or have suicidal thoughts, it's important that you seek help immediately. Please call or text 988 (Suicide & Crisis Lifeline) or 911 and ask for help. If your issue is an emergency, call 911 or go to your nearest emergency room. RenewU Counseling and Consultation Services, PLLC does not offer emergency services.
You have the right to request and receive a copy of your mental health records. To obtain your record, submit a written request to your provider via email, secure portal, or mail, in accordance with Texas Health & Safety Code §611.0045. Your provider has 15 days to respond according to Texas Health & Safety Code §611.008(a), Texas Behavioral Health Executive Council (BHEC).
If you have questions about a licensed professional, or wish to make a complaint, please contact the licensing board for the state where you are physically located during your telehealth sessions:
Texas — Behavioral Health Executive Council (BHEC): 1801 Congress Avenue, Suite 7.300, Austin, Texas 78701 · bhec.texas.gov/discipline-and-complaints · Enforcement@bhec.texas.gov · 1-800-821-3205.
Nevada — Board of Examiners for Social Workers: socwork.nv.gov/consumers.
Arizona — Board of Behavioral Health Examiners: bbhe.az.gov.
Oregon — Board of Licensed Social Workers: oregon.gov/blsw.
Filing a Consumer Complaint: To file a consumer complaint about mental health services, visit the Texas Office of the Attorney General.
